<p class="lead">This Customer Charter is our pledge and commitment to provide the best service to all customers.</p><h2>Service Pledge</h2><ul><li>Serve every customer with courtesy and professionalism</li><li>Process applications within 14 working days</li><li>Provide initial feedback within 3 working days</li><li>Provide online services 24/7</li><li>Maintain customer data confidentiality</li></ul>